Paula joined Blackfinch in 2019 with nearly 20 years’ experience in financial services. Previously she worked at Endsleigh Insurance as a team manager, leading four teams in the B2B area. She has also worked at Eagle Star/Zurich and Capita. Paula holds the CII certificate in Insurance from the Chartered Insurance Institute, along with prior Cert FPS modules. She also holds an NVQ Level 3 in Customer Service.